Telecoms giant BT has said it lost a wave of broadband customers over recent months to rivals amid a "competitive" market, and revealed another 5,000 jobs have gone under its cost-cutting overhaul.
The telecoms giant said its Openreach broadband customers fell by 242,000 over the second quarter of 2025.
This was driven by losses to competitors and a weaker broadband market, the firm told investors.
Meanwhile, the company has been steaming ahead with a major turnaround plan that involves heavily cutting costs and sharpening its focus on its º£½ÇÊÓƵ market and newer business lines.
It said its total workforce was cut by 6% in the first half of the year, to 111,000 people.
This is down about 5,000 from 116,000 at the start of the financial year.
The job reductions form part of nearly £250 million worth of annual cost savings made over the period, bringing the total to £1.2 billion over the first 18 months of its cost-cutting programme.
It is hoping to make savings worth £3 billion a year overall.
Group revenues declined by 3% to £9.8 billion over the six months to September 30, compared with the prior year.
This was driven by declines in its legacy landline service as well as a weaker mobile phone market amid more people holding onto their current device.
Its pre-tax profit slid by 11% year on year to £862 million.
Chief executive Allison Kirkby said: " BT is delivering on its strategy in competitive markets.
"Since the start of the year, we've driven customer growth across consumer broadband, mobile and TV and we're stabilising our º£½ÇÊÓƵ-focused business division.
"Outside the º£½ÇÊÓƵ, we've completed strategic exits and we're reshaping our international unit.
"BT's transformation is delivering ahead of plan, as our º£½ÇÊÓƵ focus and radical simplification and modernisation are helping to offset declines from our international and legacy businesses and higher labour-related costs since the start of this tax year."
