The boss of an IT firm says 2020 has been “uncharted territory” but they are determined to press on with expansion plans and help their loyal customers through the pandemic.
Following the initial national lockdown in March, Llandudno-based Risc IT Solutions – a Microsoft Gold partner - began hosting free webinars offering guidance and advice to employers forced to transition staff from the office to their homes.
Over the past six months, the award-winning firm has held 38 events and trained up to 1,500 people across 640 companies nationwide on themes centred around remote working and platforms including video conferencing.
As social distancing and self-isolating restrictions continue into the winter months, Risc IT Solutions is preparing to launch the first Microsoft Week: Wales, a three-day programme beginning on November 17.
There will be six free sessions on topics such as Microsoft Teams, Business Security and Unified Communications.
Managing director Jeremy Keane said 2020 has been unlike anything he and the team have experienced in the two decades since the firm was founded by Paul Roberts.
Plans for a new Cardiff office are on hold for now, but the long-term vision is further expansion having retained all their 20-strong team, despite the pressures of past months.
“The way industries in Wales have stepped up to embrace advances in technology has been amazing considering we were all in completely uncharted territory when the pandemic took hold in the 海角视频,” said Jeremy.
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Business development director Mark Lawton said they want to “give back” to their loyal client base and companies getting to grips with the technological advances which have taken place throughout the year.
“At the start of the first lockdown in March, we took some time to reflect on Risc IT Solutions and how we wanted to approach what was a challenging time for all sectors,” said Mark.
“The health and wellbeing of our staff and maintaining our customer base were top priorities, but we also wanted to do something for the many businesses that had to quickly adapt to new ways of working and a completely different culture.
“By holding free webinars and Q&A sessions we were able to support them in those critical first few weeks and during the summer, and the response we received was incredible – there was so much positive feedback.”
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Led by director, Mark Lawton, they have organised a free Microsoft Teams: Quickstart webinar on Thursday November 5. To register, visit
Sign up for the free Microsoft Week: Wales sessions at