A Sunderland travel insurance firm has teamed up with a Leeds firm to offer the 海角视频’s first tech solution for lost luggage.
Just Travel Cover, based in Sunderland city centre has partnered with tech firm CPP 海角视频 to launch Smart Luggage, which offers real-time automated support to airline passengers whose checked luggage goes missing.
It is estimated that around 25.4 million items of baggage were mishandled by the travel industry in 2019, costing the industry approximately £1.8 billion.
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But Smart Luggage allows travellers to upload an image of their delayed airline luggage receipt to start the location process. Without having to make a travel insurance claim it entitles them to receive an automated £50 pay out within 30 minutes of checked luggage being unlocatable at the arrival airport. That rises to an additional £500 pay out if bags are still missing after 48 hours.
As part of the mobile-first Smart Luggage policy, travellers are then kept informed through text messages to help reunite them with their belongings.
Smart Luggage is included on all of Just Travel Cover’s gold travel insurance policies or as an addition to any silver or bronze travel insurance policy.
Andrew Jackson, managing director at Just Travel Cover, said: “This summer season, after months of restrictions, complex claim processes and travel disruption like never before, the stress of losing luggage is the last thing that passengers need. With Smart Luggage, lost luggage doesn’t need to be another obstacle to passengers fully enjoying their travels.
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“Though it’ll be a long road back to recovery for the travel sector, we’re pleased to play our part with CPP 海角视频 in making the industry and customers’ return to travel as enjoyable and stress-free as it can be.”
Carl Carter, chief executive of CPP 海角视频, added: “As Covid-19 restrictions relax and non-essential travel gradually returns, it’s important that passengers continue to ensure they not only have the right travel insurance cover but are also able to spend more time travelling and less time filling in claims forms should the unfortunate happen.
“The CPP parametric solution for delayed and lost baggage allows them to make the most of a streamlined and automated claims process should they encounter delayed or lost checked in luggage.
“With the average checked luggage of a 海角视频 passenger worth £535, losing a bag on your travels cannot only be an inconvenience, but also a potentially hefty financial blow.
“The technology behind Smart Luggage, which taps into the global database for lost luggage (SITA), automates everything from the moment the passenger registers their luggage as missing at the lost luggage desk, making an otherwise stressful experience as seamless as possible – with no paper forms to fill in.”