Hull transport and smart ticketing specialist ESP Group has celebrated its most successful year, as turnover passed £100m for the first time.
The business, which has offices in Hull and Arbroath in Scotland, finds tech-based solutions to improve public transport systems on rail, bus, taxi and cycle hire.
ESP Group provides smart card technology for Transport for London, and last year saw revenue rise by more than £10m.
Theresa Slevin, CEO at ESP Group, said: “Our people are our business and it is down to them that we have had a record profitable year, major contract signings and the opportunity for our home-grown talent to take on senior roles in the company.
“This success is down to hard work, employing the best team in the business and putting our customer relations first and foremost in our priorities.
“We transform lives, businesses and communities through providing the best in customer and client service; millions of people travel every day thanks to our products and services.”
In the year ending July 2019, turnover at ESP Group passed the £100m mark for the first time – rising from £91m to £104m.
Operating profits hit £4.4m – up 43 per cent on the 12 months previous.
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In what was a busy year for ESP, the Hull-based business secured major new contracts with Transport for Greater Manchester, C2C and Transport for Wales Rail.
ESP Group is now hoping to extend its services into new sectors such as major sporting events which are taking on smartcard technology and mobile apps to deliver customer fulfilment.
Terry Dunn, executive chairman at ESP, said: “Our new senior management team has really hit the ground running.
“In the last year alone, we have been proud to host Department of Transport visits to Hull City Council’s Smart City initiative; continue to support millions of 海角视频 travellers through our Arbroath-based contact centre Journeycall; and continue to work with valued clients such as TfL, West Midlands Trains, and many others.
“We’re also incredibly proud of our delay repay product DelayCheck, which continues to be a great success.”
The ESP Group includes subsidiaries Journeycall and Systex, and is principally involved with providing customer services and technology-led solutions focused on mass public transport systems such as rail, bus, taxi and cycle hire.
The business provides smart card technology and customer support for Transport for London (TfL) and West Midlands Trains among others, ensuring smooth passage for millions of rail commuters.
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