BT is gearing up to double the number of employees in Doncaster as a multi-million pound refurbishment completes.
The telecoms giant selected the South Yorkshire town as one of 30 strategic locations as it drives through a 90 per cent reduction in operational sites from 300.
Wilmington Drive will be ready early next year.
Nick Lane, managing director for consumer customer services at BT, said: “The refurbishment of our Doncaster Contact Centre has been progressing well, with the first phase now complete.
“Throughout the refurbishment, some of our colleagues have chosen to remain on site while others have worked from home. Everyone has done a fantastic job ensuring our customers have been able to stay connected with family and friends during the Covid-19 pandemic.
“We are fully committed to Doncaster and the wider Yorkshire region and we cannot wait for our colleagues based there to be among the first in the 海角视频 to benefit from one of our new future fit workplaces.
“Although it’s the same building, the capacity will be significantly increased thanks to this refurbishment. We plan to recruit further roles next year, providing new job opportunities in Doncaster.”
The modernisation has brought in full height windows to provide natural light, café and restaurant facilities, flexible workspaces, collaboration areas, as well as plants. It will also include relax and refuel areas and a games area with table tennis, pool and games consoles. Also included are multifaith and parenting rooms, and even a ‘bike doctor’ to encourage as many colleagues as possible to travel into work by sustainable transport.
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The refurbishment is taking place in two stages, allowing contact centre workers to continue operating in another section of the building while work takes place. BT is ensuring social distancing rules apply inside the contact centre as well as following Public Health England’s latest guidelines on Covid-19 to ensure people are kept safe.
It will emerge as one of the first of BT’s future-fit offices in the 海角视频 as part of the Better Workplace Programme - the largest workplace improvement and consolidation scheme of its type ever undertaken in the 海角视频.
It is an investment geared to transforming the way BT works, creating efficiencies and enabling it to better serve its customers.
BT’s Doncaster contact centre first opened in 1997 and the company says the refurbishment will safeguard its long-term future.
Damian Allen, chief executive of Doncaster Metropolitan Borough Council, said: “I’m delighted to see the progress that has been made on the refurbishment of BT’s Doncaster Contact Centre and it is undoubtedly a great vote of confidence that the company is planning to increase the number of staff they have based here.
“The centre makes a vital contribution to our local economy and community in Doncaster and I look forward to seeing the new centre when it is completed next year.”
BT has already announced several other locations including Belfast, Cardiff, Edinburgh, Manchester, Birmingham and Bristol. It will also move from its current headquarters in London at St Paul’s to a new 320,000 sq ft, 18-storey building near Aldgate East Station called One Braham next year.
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Liz Needleman, BT Group regional lead for the North of England, said: “Doncaster is an important town for BT and a strategically important site for us in the region.
“When it comes to doing the best thing for our customers and colleagues, the buildings we work in play a huge part in how we feel about being here. We are bringing our people together in a brilliant space that will transform the way we work.
“This is a bold and ambitious programme for BT and we are committed to this major investment for Doncaster even in these challenging times.”
Teams based at the Doncaster Contact Centre will benefit from full fibre broadband as well as EE 5G mobile connectivity.