A major West Midlands exhibition venue has adopted technology developed by a Derby firm which allows visitors to log reviews of its washrooms.
Birmingham’s NEC has introduced HSG’s toilet and washroom review app called the Cleen App.
Devised by the Pride Park-based washroom services and water conservation specialist, Cleen is the 海角视频’s first fully integrated washroom services management tool and review app.
Designed to help raise standards across the 海角视频, Cleen enables washroom users to log and publish reviews – good and bad – via a free app that is easily downloaded onto a smartphone.
At the NEC, each toilet has been given its own individual QR code displayed above some of the hand dryers to identify where it is located.
Some washrooms also have a Cleen Tablet to enable customers to leave a review without a phone.
Users can either compliment accessible and clean washrooms or post feedback on issues such as the need to refresh soap supplies or toilet paper.
HSG has also provided the NEC with its own Cleen Dashboard, which is a complete washroom management tool.
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This enables the venue to have immediate access to the Cleen App reviews so that it can take action and directly respond to customer feedback.
Last summer, the technology was adopted by the Changing Places Consortium, which campaigns for fully-accessible toilets for people with severe disabilities.
It his hoped the Cleen App will help raise the standard of disabled washroom facilities across the country.
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At the NEC, it has provided a second Changing Places fully-accessible toilet installed in its Piazza, which has its own dedicated review section on the Cleen App .
Steve Cartmell, NEC Group FM contracts support manager, said: “We are committed to providing all our customers with the very best experience possible.
“The Cleen App and the introduction of another Changing Places toilet will further enhance our offer to visitors and ensure that they can alert us if there are any issues we need to deal with quickly.
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“We believe in setting and maintaining the highest standards across our venue and this is another example of how we are always striving to exceed customer expectations.”
Simon Rice, managing director of HSG, said: “Yet again, the NEC is at the forefront of the hospitality industry and has demonstrated their real commitment to providing customers and visitors with high quality washroom facilities.
“Cleen will enable the NEC to monitor, address and promote their washroom facilities which are an important part of the customer experience – especially for those with disabilities or additional needs.”