Barclays is poised to deploy Microsoft 365 Copilot across its global workforce, with plans to introduce the generative AI tool to 100,000 employees in what stands as one of the banking industry's most extensive adoptions of such technology.
The move was announced during London Tech Week by Microsoft º£½ÇÊÓƵ's chief Darren Hardman, marking a significant integration of AI into Barclays' daily operations, as reported by .
This development comes on the heels of a successful pilot involving 15,000 Barclays staff and is part of the bank's broader strategy to streamline internal processes.
Incorporated within the Microsoft 365 suite, the 'Copilot' software leverages generative AI to assist with various office functions, ranging from handling HR enquiries to aiding in meeting prep and compliance with policies.
Addressing attendees on the inaugural day of the event, Hardman highlighted that this collaboration reflects a wider goal to foster AI uptake throughout British industry.
"Barclays has always been an innovator, embracing new technology waves to serve its customers and colleagues better", he said. "The adoption of Microsoft 365 Copilot as the UI for their enterprise AI will help them deliver on their bold vision of putting AI in the hands of every employee".
Echoing this sentiment, Barclays' chief information officer Craig Bright said that the tool is set to enhance efficiency, simplify common tasks, and facilitate better information sharing among teams.
He said: "At Barclays we've been leveraging the power of AI, and now GenAI, to drive deeper insights, improve efficiency and create a more intuitive experience across the organisation".
The recent announcement showcased three innovative AI-powered features being introduced a part of the rollout, with Microsoft promoting the concept to "build an AI-powered º£½ÇÊÓƵ".
However, this extensive rollout has raised questions on AI's impact on the workforce. Barclays considers this step a boon to productivity and user experience, yet there is ongoing dialogue in the sector about governance, clarity, and the dangers of excessive dependence on automation.
Mr Hardman acknowledged the responsibility tech firms face in deploying AI at scale.
He said: "Building a fair AI economy means making sure everyone moves forward together. These tools must be secure, inclusive and support human potential – not replace it".
This collaboration amplifies Barclays and Microsoft's existing relationship, furthered by Barclays' integration of Teams and Viva Engage software into its core communication networks.
