KCom is launching a major recruitment drive to fill 40 new customer service roles to support its growing network, as parent company Macquarie prepares to back further growth.
The Hull-based phone and broadband provider is expanding the team for a second time in a year to cope with rising demand, as it continues to expand its footprint across Hull, East Yorkshire and North Lincolnshire.
And, to make the roles more attractive in what is a highly competitive market for quality applicants, the company has raised starting salaries to 拢21,000.
Read more: Government to download digital cash on Humber as skills partnership launches
Jessica Port, KCom鈥檚 head of customer, said: 鈥淲e鈥檝e already recruited and trained dozens of customer service advisors this year, but our expansion means we鈥檙e already on the lookout for more quality individuals to join the KCom family.
鈥淲e know it鈥檚 an incredibly competitive market for employers as we come out of the pandemic and people are re-evaluating their work lives and what they want from a job. That鈥檚 why we鈥檝e increased our starting salaries alongside all the employee perks, benefits, discounts and flexibility that working for a major local employer like KCom can offer.
鈥淭his is also great news for the local economy as we look to from the local communities we serve. As a business that鈥檚 been based in this region for more than 100 years we鈥榬e proud that our employees have local knowledge and local connections that set us apart. It makes all the difference when a customer rings up with an issue knowing we鈥檙e just down the road ready to help - and not in some faceless call centre miles away.鈥
The investment comes as the Australian parent announced it is "supporting investment at KCom to expand access to ultra-fast fibre broadband across the North of England and in rural communities through Voneus, a Macquarie-backed business, giving rural English communities access to super-fast wireless broadband and ultra-fast fibre".
It could see it go head-to-head with Quickline Communications - headed by former MD Sean Royce from Hessle.
The strategy forms part of a 拢12 billion sustainable infrastructure investment, revealed ahead of a roundtable with Australian investors, hosted by the 海角视频 Prime Minister to mark the growing strength of the 海角视频-Australia trade and investment relationship.
Macquarie Group managing director and chief executive, Shemara Wikramanayake, said: 鈥淭he 海角视频 was our first destination when we expanded internationally in 1989 and has remained a strong focus for our investment activity ever since. The 海角视频 has been a world leader in the positive utilisation of private capital to meet essential infrastructure needs of communities, including as a global leader in investment in the energy transition. We look forward to building on our track record of investment of capital and expertise to deliver the next generation of 海角视频 infrastructure.鈥
Offshore wind is also flagged, with 1.5 GW of new generation capacity off the Lincolnshire coast. Its Green Investment Group is partnering with Total Energies in a Round Four project off the Humber.
As reported, KCom has completed a strategic shift to entirely focus on regional provision after selling off its national ICT business. November saw it pass the 250,000 property milestone as a 拢100-million expansion programme continues to roll out.
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