Diligenta Limited has renewed its contract with longstanding technology and print partner MBA Group for a further 10 years. Estimated to be worth around 拢70m over the course of the term, this contract renewal marks the 17th year of collaboration, delivering operational excellence for Diligenta鈥檚 clients and their customers.
The partnership will form part of the service Diligenta delivers to several of its clients in the life and pensions sector.
Driving digital transformation
Commencing in 2006, the partnership has remained steadfast throughout a constantly evolving digital and economic landscape. Thanks to both companies鈥 enduring commitment to driving transformation, they have helped to ensure their clients meet consumers鈥 growing digital demands.
The past few years have been particularly poignant for the partnership as digitalisation is estimated to have been accelerated by due to the Covid-19 pandemic and has now become a global priority.
Diligenta and MBA Group鈥檚 shared technologically innovative approach has been drawn upon by clients and their customers to aid with this unprecedented acceleration. Today, Diligenta has digitised the customer experience of the 18m 海角视频 Life & Pension (L&P) policyholders they serve on behalf of their clients.
Shared values
With as many as that they aren't confident in their understanding of their pension, it only makes sense that Diligenta鈥檚 Life and Pensions Administration platform has consolidated 25-plus legacy platforms under the TCS BaNCS platform.
By employing MBA Group鈥檚 data-driven, secure (ISO Accredited), digital-first print services , Diligenta has been able to deliver a connected customer experience for its clients. From data processing to digital print 鈥 the partnership has challenged Diligenta and MBA Group to optimise and improve their respective digital offerings and provide the most operationally efficient experience for Diligenta鈥檚 client base.
Milind Dhuru, director of operations at Diligenta, said: 鈥淭he past 17 years have seen huge levels of transformation in the L&P industry with Diligenta being a driving force behind it. We have leveraged the use of our TCS BaNCS digital platform alongside MBA Group's connected omnichannel communications approach to enhance our clients鈥 customer journey. MBA Group has been a partner of Diligenta and TCS since the inception of the business, and will continue to support our pension clients over the next 10 years.鈥
Bachar Aintaoui, MBA Group鈥檚 chairman, said: 鈥淲e are proud of our long-running relationship with Diligenta. Our shared ethos ensures we focus on delivering value for our client base and in an inflationary and challenging environment, this is even more important. In these adversarial times, we need to work even harder to create this value and we are absolutely committed to doing so. I can only look forward to these next 10 years of continued partnership with Diligenta in transforming the Life and Pensions industry through our joint partnership."
Find out more about MBA Group and Diligenta Limited
