A managed technology provider based in the Midlands is continuing to help businesses across the country improve their strategic technology and security services as part of their respective ambitions to safeguard business data and scale up.
Founded in 1995, ACUTEC began as the brainchild of managing director Chris Roche, who was working as an IT manager and became disillusioned with the all too often substandard service from outsourced IT companies.
He took it upon himself to address the issue, and 30 years later, ACUTEC is constantly striving to deliver innovative technology strategies and cybersecurity support, tailored to businesses’ individual needs.
Its bespoke services include cloud infrastructure management, SaaS solutions, 24/7 cybersecurity monitoring, communication solutions, and vendor management, on its mission to ensure that businesses not only maintain operational efficiency but also achieve their growth objectives through technology.
ACUTEC is one of the select managed technology providers in the 海角视频 to have earned the prestigious Microsoft Solutions Partner accreditation, specialising in Microsoft 365, Azure, SharePoint and Copilot. Over the years, the company has demonstrated consistent growth, establishing itself as a trusted name in the tech support industry.
Renowned for delivering exceptional service, ACUTEC has achieved an impressive 4.9-star Feefo rating* and boasts a remarkable Net Promoter Score of 90.5**. These metrics underscore the company's dedication to providing tailored, high-quality solutions that meet and exceed client expectations.
ACUTEC’s client-focused approach is strengthened by dedicated account management, a team of highly qualified engineers, and a steadfast commitment to service excellence. The company ensures all service-level agreements are fulfilled, with a guarantee of a 15-minute response time for all client calls.
A successful partnership
One Midlands-based business, Brookbanks, enlisted the help of ACUTEC to provide a comprehensive suite of technology solutions, enabling it to focus on its core expertise while leaving IT challenges in experienced hands.
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With a diverse portfolio spanning residential, commercial, retail, mixed-use, mining and infrastructure projects, Brookbanks is renowned for its ability to integrate various expertise into a cohesive offering for clients.
However, as the business did not have the internal specialists to defend against cyber attacks, it sought a trusted partner to help safeguard its data, enhance operational efficiency, and align IT infrastructure with its strategic goals.
This is where ACUTEC came in. The service provider effectively addressed multiple areas, from assuming management of Brookbanks' Microsoft Azure platform and cloud-based tools, to implementing a range of cybersecurity measures such as 24/7 network monitoring and secure Azure configurations to safeguard sensitive information.
Going a step further, ACUTEC has also transformed Brookbanks’ IT ecosystem as a whole. Its helpdesk provides continuous support for all devices, and manages third-party applications that are crucial to the business, ensuring seamless integration and a streamlined user experience.
Andrew Thorley, group managing director at Brookbanks, said: “We have been working with ACUTEC for our IT support needs, who have consistently demonstrated a high level of professionalism and expertise in managing our IT infrastructure. Their team is knowledgeable, responsive, and dedicated to ensuring our systems run smoothly.
“One of the standout aspects of ACUTEC's service is their commitment to customer satisfaction. They have been proactive in addressing our IT issues and have always been available to provide support when needed. Their ability to understand our needs and provide strategic tailored solutions has been invaluable.
“We are very satisfied with the service provided by ACUTEC and would highly recommend them to any organisation looking for a strategic, reliable and efficient IT partner.”
To find out more about ACUTEC and how it can help streamline your business' IT operations, visit the .
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*Correct at the time of publication.
**As of October 2024.