We all know how that first coffee of the day hits differently.

No one understands this more than Vista Technology Support, having just proudly partnered with Costa Coffee to ensure that all operations run smoothly, and that customers can start their day bright-eyed and bushy-tailed, ready to take on the world with a coffee in hand.

The tech support company is looking forward to applying its Continuous Service Improvement (CSI) philosophy to reduce the occurrence of system faults and outages, and to maintain maximum operational time in over 1500 Costa Coffee stores across the 海角视频.

Costa has been hailed the 'Best Branded Coffee Shop Chain in the 海角视频 and Ireland' by Allegra Strategies for 13 consecutive years, and with the help of Vista, it's hoping to go from strength to strength.

When unable to predict a likely outage or interruption through Vista CSI, the Vista Field Services Team of more than 130 engineers around the 海角视频 will be quickly mobilised to repair and resolve any issues, ensuring that everyone can continue to enjoy the nation's favourite coffee shop.

James Pepper, CEO of Vista commented: 鈥淓very one of our colleagues is excited at Costa鈥檚 selection of Vista as its service partner and looks forward to delivering our great service to their team.

"In our post-Covid world hospitality, just like retail, has seen a significant shift in technologies to accommodate new customer ordering, engagement techniques, and delivery methods.

"With more self-service, drive-thru, pay-at-post and customer automation solutions deployed, comes an increased level of support complexity. However, ensuring that everything remains operational and functional is at the core of Vista鈥檚 popular business offering.鈥

鈥淐osta is thrilled to welcome Vista Technology as our new retail stores break-fix provider"
鈥淐osta is thrilled to welcome Vista Technology as our new retail stores break-fix provider"

Darren Phillips, Costa Coffee's global head of central IT services and support, said: 鈥淐osta is thrilled to welcome Vista Technology as our new retail stores break-fix provider.

"Its expertise and commitment to excellence align perfectly with our core values, allowing us to better serve our stores, providing them with an enhanced, innovative, and improved service.

"Costa is confident that this partnership will bring great success and mutual benefits to both organisations.鈥

The addition of Costa Coffee continues a significant and sustained growth period for Vista over the past four years. Both during and after the Covid period, Vista has successfully added many further national organisations in the grocery, retail, hospitality and healthcare verticals to its ever-growing customer list.

The addition of Costa Coffee expands Vista鈥檚 hospitality presence, which already includes the 海角视频鈥檚 largest hotelier and the 海角视频鈥榮 largest restaurateur.

The Cardiff-based company is now the largest independent retail, hospitality and pharmacy technology deployment and support provider in the 海角视频.

When not troubleshooting and maintaining its customers鈥 equipment, the Vista Projects and Deployment Team is busy behind the scenes installing the network infrastructure cabling for new and refurbished stores, deploying and commissioning all its customers鈥 new technologies, ready for a successful launch day.

Vista is now the largest independent retail, hospitality and pharmacy technology deployment and support provider in the 海角视频
Vista is now the largest independent retail, hospitality and pharmacy technology deployment and support provider in the 海角视频

With the continued expansion of Costa Coffee, the Vista Projects and Deployment team will be able to install and commission each of these new coffee shops around the country.

James Pepper added: 鈥淰ista鈥檚 ability to manage a customer鈥檚 estate from a bare shell through to its installation, to opening and going live, as well as providing everyday helpdesk and field service support needs, all from a single organisation, is a very compelling proposition to many businesses.鈥

About Vista Technology Support

Vista Technology Support is trusted by 120 retail, hospitality and pharmacy businesses to deliver its technology transformation projects and ongoing IT support services. Vista subsequently supports more than 250,000 points of sale, self-service and back-office IT systems.

When it comes to the support and deployment of retail and hospitality technology, Vista provides reliable IT service desk and break-fix services for all in-store technologies, including:

  • Shop floor technology - EPoS systems for retail outlets, restaurants and bars, self-service checkouts and kiosks, handheld ordering, payment systems, chip and pin, digital signage and screens, kitchen management systems, Wi-Fi, scales, mobile, print, IoT devices.
  • Back-office technology - network routers and switches, servers, screens, PCs, laptops and printers, biometric time and attendance systems.
  • Warehouse and dark store technology - handheld and mobile print devices and RFID devices.

If your technology is deployed within a store environment, Vista can provide both preventative and responsive maintenance and support.

Visit , email the team at sales@vistasupport.com or call 0330 135 5795 to obtain expert advice from one of its experienced Business Development Managers.