A North Easterner has been appointed as chief operating officer for one of the 海角视频’s largest hotel chains.
Claire Good, who was born in Newcastle and attended West Denton High School, has taken the leading role with budget hotel chain Travelodge, which has almost 600 sites in the 海角视频, Ireland and Spain.
She is the first woman to hold the role, and brings 20 years of experience in consumer businesses, including jobs at Heathrow Airport, Orange and EE.
Ms Good joined Travelodge in 2016 as head of central operations, and has played a key role in leading the company’s response to the Covid-19 pandemic. She has held the chief operating role on an interim basis since January and has now been appointed permanently.
She said: “I feel hugely proud and privileged to be appointed Travelodge’s chief operating officer, especially as the first woman to take up this role, at this exciting and important time for the business.
“Whilst growing up in Newcastle, I did dream big but never thought that I would hold such a prestigious position one day.
"Travelodge is a fantastic brand and during my five years here, I have seen the business transform at a remarkable pace, showing incredible resilience, in particular over the last year; a time which has challenged the whole industry.
“Looking ahead, I am excited to build on the brand’s strong foundation and continue working with the leadership team and our brilliant colleagues as we look ahead to the next phase of our growth.”
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Travelodge has a number of sites in the North East, including a hotel on Newcastle’s Quayside which opened in 2017. The company recently started work on a new hotel at the Cobalt Business Park in North Tyneside.
Travelodge chief executive Craig Bonnar said: “I am delighted to confirm the appointment of Claire as our permanent chief operating officer. Claire has a wealth of operational experience across many customer-facing businesses and I have had the pleasure of working closely with her at Travelodge over the last few years.
“During this time, I have been deeply impressed by her leadership skills, industry knowledge and extensive customer experience, which has had a strong positive impact on our Operations function, helping maximise efficiency and productivity.
“Over the past year in particular, Claire has played an instrumental role in the group’s Covid response, and with her strong skillset and passion for hospitality, she is the ideal choice to continue leading our operations and support us in our on-going transformation as we emerge from the pandemic.”