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Retail & Consumer

Iceland chief on the 'abundance of opportunity' despite global pandemic - and how supermarkets came together to feed the nation

Richard Walker told the Good Business Festival: 'Normally, we are the deadliest of competitors... but we were able to stand shoulder to shoulder and help step up and feed the nation'

Richard Walker, MD of Iceland, pictured when the firm became the first major retailer to commit to eliminate plastic packaging for all own brand products(Image: Iceland/PA Wire)

The chief of supermarket chain Iceland says there is an "abundance of opportunity ahead of us" despite the global pandemic tearing through industries and causing hundreds of thousands of job losses.

Richard Walker said the Covid-19 crisis saw supermarkets show unprecedented efforts to collaborate, and that the six month period has given many firms the chance to reflect upon "what's broken within our society".

Speaking at the Good Business Festival, a virtual event on Thursday, he said his firm - based in Deeside in North Wales - has "learnt so many things" since the national lockdown was announced in March.

The event was entitled WTF Is Happening, and joining Mr Walker in the discussion chaired by BBC presenter Evan Davis was Ann Cairns, executive vice chair of Mastercard, and businesswoman and campaigner Gina Miller.

When asked by Mr Davis if he can see "any light at this point", Mr Walker said: "We were one of the lucky ones in that we were allowed to keep trading through the crisis. Our 28,000 frontline colleagues didn't have the option to work from home and they've been absolutely heroic - and I'd like to thank each and every one of them for stepping up and helping to feed the nation through this crisis.

"I think we've learnt so many things and I do see an abundance of opportunity ahead of us despite all the doom and gloom and negativity.

"If you look at our business, we created over 3,000 new jobs through the crisis and we actually grew our market share and I think that has come from many different reasons."

He said unlike some who "just looked after their shareholders", his firm took a "genuine multi-stakeholder approach" during the crisis - and it worked.