The Co-operative Bank has issued an apology after a technical glitch resulted in customers witnessing double deductions from their small business accounts.
A disgruntled account holder aired their grievances on X, formerly called Twitter, saying they were "almost £5k down thanks to this with no resolution in sight".
On Tuesday, the Co-op Bank extended its apologies and clarified that only a "small number" of 96,000 small business customers had been impacted.
In response, a spokesperson stated: "We are aware there are a small number of SME account holders who have duplicated payments showing in their balances and are in the process of correcting this issue."
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"We apologise for any inconvenience caused and are supporting customers during this period."
Customers took to social media platforms to share their concerns about the incident, with reports of prolonged waiting times to speak with bank staff and instances of deep overdrafts.
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One vexed customer said on X they had "loads of duplicated transactions from months ago".
Another asked: "Can someone in authority please tell us what's happened to our business account. We have been in overdraft all day and still waiting to hear from you."
Another customer posted: "Utter shambles regarding duplicate historical transactions being taken from customer accounts without any notification from you this has happened.
"Thousands of £ out peoples accounts without even notifying customers. Tell us how this will be resolved?"
Coventry Building Society agreed to acquire Co-op Bank for £780m last month. The transaction will result in a high street lender with assets worth £89bn and will mark the return of the private equity-owned Co-op Bank to mutual ownership.
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