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PRIVACY
Retail & Consumer

Bloom & Wild's strategic shift to customer retention and cost control slashes losses by 95%

The letterbox flower delivery company said its improved financial position came after it pivoted from focusing on top-line growth to profitability

Bloom & Wild post flowers through letterboxes

Bloom & Wild, the London-based flower delivery company, has managed to reduce its post-tax loss by over 95 per cent as it shifted its focus towards retaining existing customers and cost-cutting measures.

The firm, known for delivering bouquets in letterbox-friendly boxes, saw an increase in its adjusted EBITDA (earnings before interest, taxes, depreciation and amortisation) by £8.8m, reaching a total of £4.1m for the year ending 31 March, 2024.

This financial improvement comes after Bloom & Wild changed its strategy from prioritising top line growth to profitability following the cost-of-living crisis, as reported by .

Consequently, the company reduced its marketing investment and focused on customer retention rather than acquisition.

Bloom & Wild also implemented tighter cost control measures and noted that the operational benefits from integrating Bloomon in the Netherlands and Bergamotte in France have continued to deliver group-wide efficiencies,

The company's revenue fell from £117.9m to £110.1m, reflecting its profit-focused approach and the challenging macroeconomic environment across Europe.

However, Bloom & Wild stated that this decrease in revenue was primarily seen in the first half of the year, with revenue rebounding to flat by March 2024.

Regarding trading so far in its current financial period, Bloom & Wild reported an increase in the year to date. It said: "The latest monthly trading data shows promising momentum across geographies and product categories, including in the core º£½ÇÊÓÆµ market, where there is healthy growth in sales of both flowers and non-flower gifting."