A motorhome dealership has revealed a full restructure of its service centre team as it looks to build on its aftersales success.
Erwin Hymer Centre Travelworld has appointed two new experts to senior roles and promoted another to oversee the 1,000 square metre workshop at its Stafford headquarters.
Mike Day is the new service centre manager having most recently held a similar role at Jaguar Land Rover. He has also previously worked for various car manufactures and The Ministry of Defence.
Stuart Sunderland, meanwhile, has been brought in as workshop controller. He, too, boasts Jaguar Land Rover on his CV, as well a four-year spell as a technician with Audi.
Mike said: "I'm delighted to be part of the Travelworld team. It's an exciting time to be joining the motorhome industry.
"I have extensive experience working with prestige products. Having worked at JLR, I understand the high level of customer expectation that comes with such high value vehicles.
"I have already implemented changes, adding to our customer service team, including Stuart's role of workshop controller, and introducing new processes to improve our customers experience."
Completing the new-look trio is Cathy Hordern, Travelworld's customer care manager.
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Cathy has worked with the business for three-and-a-half years, starting out as a part-time receptionist before moving onto service admin. She takes over as customer care manager following Annabel Edwards' retirement.
Elsewhere, there is also a new team of service centre advisors – Sharon Booth, Beth Smith, Sue Fitzgibbons and apprentice Courtney Wood. They join the 20 technicians and four valeters at Travelworld's high-tech workshop.
Ross Edwards, managing director at Travelworld, said: "This restructuring ensures we have the very best team in place to drive our service centre forward in the months and years to come.
"Mike and Stuart have excellent experience in this area and bring new ideas to the business, while Cathy has worked hard during her three-and-a-half years with us and very much deserves this promotion."
Elsewhere, a highly experienced commercial property lawyer has joined the team at Beswicks Legal.
Michael Bennett, who has a wealth of experience having worked in-house and for national law firms, has been appointed to the position of commercial property partner at the Stoke-based firm.
Michael specialises in all aspects of commercial property, with a particular focus on landlord and tenant and property insolvency work.
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Managing partner Nick Phillips said: "We already have a talented and very highly regarded commercial property team at Beswicks. The addition of Michael provides a boost, as he will ensure we can continue to deliver an outstanding service to clients, whilst growing our client-base."
Michael added: "Beswicks is a 'can do' firm with a reputation in the market for always delivering a first-class service and exceeding client expectations.
"I am very much looking forward to working with the other partners in the business to drive forward Beswicks' ambitious growth plans."
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The Stoke-on-Trent BusinessLive Awards in association with The Sentinel and Stoke-on-Trent Live 2022 are back and .
Businesses and individuals from across Stoke-on-Trent and Staffordshire are being encouraged to enter across 14 categories including the coveted Business of the Year award.
You can find more information about all of the categories .
The deadline for entries is Monday, January 10 and the ceremony will take place on Thursday, April 28.
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And a peer-to-peer communication solutions company has welcomed Phylip Morgan and Chris Tossell to its board.
The pair have joined Keele University-based Indigo Mentoring in a move which cements the Welsh duo's working relationship with company co-founders James Doherty and Emily Goodwin.
Indigo Mentoring began in 2017 when James created his first software project Tyfy.co which supports students by connecting them to mentors online.
When marketing director Emily joined the business, a second software project – LadderTech – was created to connect entrepreneurs with business mentors.
Today the two brands operate under the Indigo Mentoring umbrella which has now set its sites on "exponential growth" after welcoming the two new shareholders.
CEO James said: "Over the past four years we've had several offers for investment, all of which have been turned down for one reason or another, but Chris and Phyl instantly understood the vision for the company and have the experience and know-how to drive us onto the next level of growth."
Emily added: "Chris and Phyl quickly became the mentors for Indigo that we've spent the last four years telling other people they need – them joining the team is a natural extension of what was already a promising relationship."
While global insurance brokerage and service provider The Ardonagh Group has appointed Andy Higginson to the role of chairman of Ardonagh Retail.
Ardonagh Retail is an online consumer business which caters for three million customers in the 海角视频 and Ireland.
It trades under a number of leading brands including Autonet, Swinton and Carole Nash and employs 2,400 colleagues across 12 sites.
In his new role, Andy will work with Ardonagh Retail CEO Ian Donaldson, Atlanta CEO Emma Rawlinson and chief commercial officer Craig Ball to support the growth of 海角视频 personal lines broker Atlanta and other strategic opportunities.
Atlanta was created from the acquisition and digital integration of van specialist Autonet, motorbike broker Carole Nash and Swinton Insurance.
Andy said: "The Ardonagh Group has successfully developed a number of complementary but independent divisions and I am particularly excited by the opportunities presented by Ardonagh Retail."
Ian Donaldson added: "There are few individuals with such deep experience in growing customer-centric, high volume and high profile businesses as Andy.
"I have long-admired the ability of retailers to adapt, move fast and serve their customers in the way they want to be served and I'm personally thrilled to welcome Andy’s valuable perspective, guidance and challenge to the table."