Hull-based Hudgell Solicitors’ commitment to providing the very best service and support to clients has been recognised at a national legal awards event.
The firm won the Customer Focus Award at the 2023 Lexis Nexis Awards in London. The annual celebration recognises excellence and innovation across the legal sector.
Judges were impressed by Hudgells' complete commitment to taking on and fighting difficult cases that many others had rejected, and a client promise which is strictly followed.
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Chief executive Rachel Di Clemente said: “We are absolutely thrilled to have won this award. There is no better accolade than being recognised as a legal firm which truly looks after its clients.
“Hudgell has always been a firm which has been fiercely committed to its clients, it is something Neil Hudgell instilled from day one at the firm and has led ever since.
“Over years that commitment to client care has never faltered, even though the business has grown and become a truly national legal firm.
“In fact, over the past few years we have placed an increasing focus on ensuring our work is all about standing up for the vulnerable and giving a voice to those seeking justice. These are values which are embedded in the Hudgell DNA.
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“This wasn’t recognition for some shiny new product; rather it was in recognition of traditional client care; putting the client first and instilling a culture where this is the primary focus.
“I am hugely proud of our team, and how we refuse to compromise on our promise to clients. This award is recognition of a team that truly cares, and is one they are fully deserving of.”
The client promise ensures a dedicated lawyer, regular case updates with a commitment to return every call or email within 24 hours.
A culture across the firm of offering pro bono legal help was also recognised, as was work to support more than 150 injured survivors of the 2017 Manchester Arena bombing with free legal and financial advice, and funding rehabilitation on their behalf.
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