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Zilch boosts loss provisions as customer numbers soar in 'record year' for º£½ÇÊÓÆµ fintech

The fintech last month said it had booked its first quarterly profit and surpassed a revenue run rate of £100m

Zilch booked its first quarter of profit last year(Image: Chris Radburn/PA Wire)

º£½ÇÊÓÆµ fintech Zilch increased its provisions for losses over the past year as sales rose and as appetite for buy now, pay later services expanded.

The London-based company elevated provisions for credit losses – funds reserved to cover anticipated losses from defaulted repayments – to £27.4m – a 116 per cent rise from £12.7m the previous year, as reported by .

Credit losses as a proportion of gross merchandise value, representing the percentage of total sales the company expects to forfeit from customers failing to repay their obligations, climbed to 1.5 per cent from 1.2 per cent.

However, this occurred as registered users exceeded five million, with investment in customer acquisition climbing 62 per cent to £9.8m. Gross Merchandise Value, which refers to total sales completed with Zilch, rose 73 per cent to £1.9bn.

The fintech sensation earned recognition as the º£½ÇÊÓÆµ's most rapidly expanding fintech unicorn – a enterprise valued above $1bn.

Zilch boss takes pay cut amid path to profit

While net losses continued, Zilch achieved a 79 per cent decrease to £10.5m.

It comes after the fintech announced its first quarterly profit, for July 2024 when it surpassed a revenue run rate of £100m. The firm did not disclose the size of the profit.

Revenue for 2025 soared 93 per cent to £110.3m.