º£½ÇÊÓÆµ

Oops.

Our website is temporarily unavailable in your location.

We are working hard to get it back online.

PRIVACY
Professional Services

Monzo advises customers to update operating systems for continued app support

The digital bank has contacted its customers to tell them their accounts might not be as secure as possible.

A Monzo card(Image: Monzo/PA Wire)

Digital bank Monzo has cautioned customers that their accounts may be vulnerable to security risks if they fail to update their phone's operating system.

The bank has advised customers to upgrade to at least iOS 16 or Android 9 by 31 October 2025, as it will cease sending updates to its app on older systems, as reported by .

Failure to do so will result in the app becoming unusable. This warning is a standard practice among banks and was only sent to a select group of customers.

In an email, Monzo stated: "We've noticed you've recently used Monzo from a version of iOS or Android that we'll stop supporting on 31 October 2025."

"This is because it's running on an older operating system (OS) that isn't getting the latest security updates and Monzo features."

"So both your device and Monzo account aren't as secure as they could be."

"We regularly stop Monzo from working with older operating systems."

The bank added: "If your device doesn't support a more recent OS, you'll need to use a newer device to keep using your Monzo account."