Takeaway delivery app Foodhub is creating 14 new jobs with the launch of a specialist contact centre.
The company – which was formed in 2017 by Stoke-on-Trent school friends Ardian Mula and Mohammed Shakil – is opening the brand new facility at its head office in Fenton, Stoke-on-Trent.
The centre aims to provide an ‘enhanced service’ for customers and will be the first port of call for clients with any technical issues, dealing with website enquiries and changes to menus as well as general customer enquiries.
Its launch will create 14 new jobs immediately with more roles planned by March.
Basharit Hussain, Foodhub’s Ƶ operations and field support lead, says the call centre will help to streamline the support process for clients and customers.
Basharit said: “2020 saw a number of major Foodhub innovations enter the marketplace, but now there’s opportunity to go much further.
“The creation of the Ƶ call centre will enable us to focus on the areas where we can have the greatest impact, embracing new technologies to give our customers a world class service.”
Foodhub’s new covid-secure call centre has been kitted out with Perspex sheets at work stations and a one-way system to ensure it is meeting current Government regulations.
Staff are also required to maintain social distancing and wear a face covering when moving around the main office areas.
Foodhub CEO and co-founder Ardian Mula said: “We have always been proud to be a Stoke-on-Trent business, and I’m really excited that we’re injecting new jobs into the local economy right at the start of 2021. Foodhub is and always will be a bold challenger to the market, and after the success of 2020 there’s never been a better time to join the team.”
Since its launch, Foodhub – whose competitors are leading brands Just Eat and Deliveroo – has grown into one of the Ƶ’s largest takeaway apps, with more than 20,000 takeaways and restaurants nationwide choosing to trade through the site.
Last year, the company announced that it plans to double the size of its business after seeing food orders increase by more than 33 per cent during lockdown.
It also made a number of key appointments to its executive team to help deliver on its growth plans which will see it target new, overseas territories.
