Appliance repair group Pacifica has launched a network that aims to expand its presence throughout the country.
The Houghton-le-Spring business has set up Pacifica Local, made up of firms it has acquired and others operating Pacifica’s processes and systems under a partnership agreement. The move is said to have created a model in which customers can access prompt service from engineers local to them.
An initial group of 14 partners makes up the network, which allows people to enter the industry for the first time or for established firms to take advantage of the established Pacifica's support, including purchasing power and access to preferred suppliers.
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The initiative comes on the back of the £61m-turnover Pacifica making a host of acquisitions in recent years, including adding five companies to its portfolio in the past 12 months alone. And the group has previously worked with business owners to support succession planning ahead of retirement - retaining staff and ensuring business continuity as the firms become part of the Pacifica portfolio.
Kevin Brown, chief executive officer at Pacifica, said: "Pacifica Local is a game-changer for the domestic appliance repair industry. Our unique platform offers a comprehensive support package tailored to the needs of businesses at any stage of maturity. From training and mentoring of new entrants to the industry to onboarding existing white goods businesses, we are committed to ensuring that our Pacifica Local partners achieve stable profitability and maximise their growth potential.
"Our partners are experiencing improved performance metrics and profitability, we are continuously working on enhancing our platform to meet market demands. Pacifica Local is revolutionising the repair sector, and we are excited about the future as we strive to maintain our competitive advantage."
Pacifica Group bounced back to profit last year converting an operating loss of £841,932 into a profit of £17.6m. Latest accounts show the the growth allowed it to recruit more than 100 staff members across its operations, while also investing more than £1.5m in an engineer trainee programme.
In the documents covering the year to the end of March 2022, Pacifica bosses talked of a strong pipeline of acquisitions with further deals on the horizon. The group said it expected 2023 to bring a further boost to profitability.
