The government and Network Rail have initiated a significant review of London's Euston station, which includes the immediate shutdown of its large advertising board. They acknowledged the need for long-term changes but have proposed an interim five-point plan.
In a joint statement, they described Euston as an "outdated station" in dire need of renovation, leading to uncomfortable conditions for passengers. The government has tasked station staff and rail operators with implementing improvements and outlined five immediate steps, as reported by .
These include a review of passenger information provision and circulation, including the use of overhead advertising boards, and a review of passenger boarding procedures during disruptions. The government emphasised the importance of managing overcrowding, particularly during train strikes or delays.
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Transport Secretary Louise Haigh stated: "For too long, Euston station simply hasn't been good enough for passengers."
She added: "That's why I've tasked Network Rail with coming up with a clear plan to immediately improve conditions for passengers. This includes a shutdown of the advertising boards from today to review their use."
She concluded by saying: "We know Euston needs a permanent solution and are working hard to agree this but these immediate steps will help to alleviate some of the issues the station has been facing."
Gary Walsh, route director for West Coast South, acknowledged recent shortcomings at Euston station, stating: "Passengers haven't received the experience they deserve at Euston recently, and we need to do better."
He outlined a strategy to enhance the situation, saying: "Our five-point plan will help improve things for passengers in the short term by creating more space, providing better passenger information, and working as an industry to improve the reliability of train services on the West Coast Main Line."
Despite ongoing redevelopment efforts at Euston station in anticipation of HS2, there remains uncertainty about whether the high-speed rail line will ultimately reach Euston.