Laura joined cloud technology company 3EN as its first Admin Assistant in 2012. Nine years later, she’s now 3EN’s Head of Client Services. Outside work, Laura is mum to 6 year-old Archie, who has “springs in his feet and ants in his pants.”
Laura shares her typical day at 3EN, where she makes sure everything runs smoothly for clients across the 海角视频, Ireland and around the world, advising them on how to get the most out of Oracle NetSuite.
6am – I like to wake up early to check my schedule so that I can prepare for calls and tasks for the day ahead. Once I’ve done this, I get ready, make my son’s packed lunch and get his bag ready for school. After that, I’ll give the house a bit of a tidy and then it’s time to wake Archie.
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7.30am – I begin the process of waking up my son. He needs a bit of persuasion to get out of bed in the morning! I then get him up and ready for school.
8.30am – Take Archie to school. Sometimes we walk, sometimes we drive. It all depends on the weather and the time of my first call!
9am – 10am – This is the time for my weekly catch up with the client services team to check in and see how everything is moving. It’s a really vital meeting for our team, as it allows us to catch up on what’s been happening and plan for the week ahead. It helps make sure everyone has the tools they need or help if needed. It also gives me the chance to chat with each account manager to ensure things are running smoothly for our clients.
10am – 11am – Next up, we have our leadership call. This is led by the revenue team, who discuss their internal projects to ensure they align with our strategic plans. This is also a great opportunity for all teams to provide updates so everyone knows what’s happening in the weeks ahead.
11am – 12pm – I reserve this time to review any open support cases our clients have with us, work through the resolutions and respond to them. Occasionally, this involves client calls to ensure a full understanding of the problem and the resolution.
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12pm – 1pm – Lunch time! I am working from home at the moment, so I usually go for a walk to clear my head and then come back to make lunch. It’s always dependant on the weather though. If it’s a bad day, I put a wash on and do some tasks around the house instead.
1pm – 1.30pm – I have a weekly client catch up call. On this call, we run through open support cases and discuss any enhancements or new project work the client would like to progress with.
1.30pm – 5.30pm – I like to keep this time flexible so that I can focus on different tasks. My afternoons can vary, but most of the time this is how it will look…
- Keeping on top of client documentation (this could be proposals, project work or support contracts)
- Marketing & sales work for the wider team
- Calls with our Chief Revenue Officer
- Working on team development such as personal development plans and target planning
Don’t miss
- Client work or calls that have been requested
My working day then comes to an end at around 5:30pm.
5.30pm – onwards – I pick up my son from his childminder and walk home so we can chat about his day and what he’s been up to. Once we’re home, we get stuck into homework together and then have dinner. I always try to keep the time after dinner to spend quality time with my son, so if it’s a nice day, we will go to the park. If not, it’s an evening on the sofa watching a movie or having some play time. It’s so important to make sure we are switching off in the evenings!