A Cardiff-based AI chatbot firm is looking to grow globally following more than £1.5m in investment and a new senior appointment.
We Build Bots has recruited Patrick Hosch as chief commercial officer.
The automation specialist joins the firm, which also has a base in Westminster, as it prepares to build on a series of successful investment rounds that will fuel the company’s transition to become a dedicated Software as a Service company (SaaS).
As CCO, Mr Hosch will be tasked with taking the lead to create a global partner network that will allow We Build Bots to expand into new markets and seek to have its leading AI platform deployed internationally.
An Austrian national who is now based in London, Mr Hosch’s career has seen him deployed in roles across Europe and as far as Melbourne, while working with global industry leaders, including Nintex and Microsoft. Most recently, as director of partner success at Automation Anywhere, Mr Hosch led the development and execution strategies to deliver training, achieve certification goals and build capability for its partners across the EMEA region.
On his appointment and plans as part of the We Build Bots team, MrHosch, said: “Over the past 10 years I have had the opportunity to develop partner networks for the world’s leading SaaS companies. The application of automation offers enormous potential for limitless organisations around the world. It was immediately clear to me that the team at We Build Bots have developed platforms that can be deployed the world over.”
Through its IntelAgent platform, We Build Bots looks to help public sector organisations free up valuable human time by developing multilingual AI chatbots that automate the millions of low value, repetitive calls and emails that public sector organisations across the 海角视频 spend huge amounts of resources to deal with each year. By freeing up people to deal with more complex citizen enquiries, public sector organisations can deliver services more effectively.
Over the past six months, as council teams across the 海角视频 have faced increased pressure to support their communities during the Covid-19 pandemic, We Build Bots has been able to tailor and deploy solutions that allow residents to access vital services and support. As a result, more than 5% of 海角视频 local authorities now utilise the company’s chatbot platforms in a bid to streamline their operations and allow their existing teams to focus on the most pressing enquires.
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Mr Hoschadded: “My goal now is to work with this talented team of developers to take the company to the next level.
“The platform they have created is already having a massive impact on the way 海角视频 local authorities, and organisations operating in a range of sectors, approach customer interactions and deliver their services.
“It’s a solution that is in demand globally and the partner networks we are creating will allow We Build Bots to deliver levels of automation that can revolutionise legacy systems and deliver efficiencies in service the world over.”
The developers have already secured the global gold standard data security accreditation ISO27001, a step that requires the highest industry practises. This month will also see We Build Bots accepted onto a nationally recognised AI focussed accelerator.
Founder and CEO of We Build Bots, Paul Shepherd said: “The ability to attract a CCO with Patrick’s level of experience and standing within our industry is something few businesses could hope for. We’re proud of the platform our team has developed and the successes we’ve helped our existing customers to achieve, but we know that far larger markets exist for us. Our investors recognise this and with Patrick on board, we know that customers across Europe and globally are now open to us.
“Today, organisations around the world are searching for solutions that can help them engage with their customers more effectively. Across the 海角视频, we are already helping local authorities to support their communities when they face unprecedented challenges. We know that with the right partner networks in place, we can help many more. With Patrick joining our team, we are ready to take our work to the next level, reaching new customers as we continue to develop our platform that already challenges what the biggest players in our sector have to offer.”