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PRIVACY
Economic Development

Online giant Ocado moves into new North East office amid recruitment drive to fill 300 jobs

The new employees at the contact centre in Sunderland will support a joint venture formed last year between Ocado and M&S

The Beam in Sunderland - home to Ocado's new contact centre(Image: David Allan -free for use with Ocado story)

Global grocery business Ocado Group has moved into its Sunderland home after the first 30 of 300 new employees took up their new roles.

The ecommerce firm has taken two floors of The Beam, the first building to open its doors on Riverside Sunderland – the former Vaux Brewery site – and started to appoint a range of customer service-based roles.

Staff are beginning to move into the swish new office in the city centre and recruitment is set to continue in 2020, as the business assembles a 300-strong team to support its customer service function. 

The centre is an additional hub for Ocado Group, which has a similar operation in Hatfield, and will support the company’s continued growth.

Ocado is moving in: Coun Graeme Miller, leader of Sunderland City Council, Patrick Melia, chief executive of Sunderland City Council, and Ian Pattle, general manager - customer service and strategy at Ocado.(Image: The Beam)

 

Debbie Wilson, head of service delivery support, said: “It’s wonderful to see our Sunderland team starting to take shape, with the first employees moving into our stunning new office space. 

“There were so many things that attracted us to open a facility in Sunderland, but more than anything, the skilled people we believed we could access greatly appealed.

“It’s been fantastic to see all of our hopes being realised – the level of talent here has blown us away, and we’re really looking forward to building on that as we get up to full capacity.”

“We’ll be continuing to grow our team throughout 2020, with announcements to follow in the new year,” added Debbie.