Great Western Railway has seen a rise in the number of happy passengers using its services, an independent watchdog has revealed.
Customer satisfaction has risen to 86 per cent – an eight per cent improvement on last year’s autumn results – according to Transport Focus.
There has also been a 13 per cent rise in satisfaction with train punctuality, the report found.
GWR has attributed the figures to the investment in new and upgraded trains, and modernised infrastructure.
The company has completed its rollout of two new fleets of trains in the last two years, which have provided around 25 per cent more seats on some routes.
GWR interim managing director Matthew Golton said: “I am delighted that the hard work, by GWR and our industry colleagues is paying off and this is now being recognised by the majority of our customers, many of whom are enjoying the benefit of new trains and much more reliable infrastructure.
'Our work doesn't stop here'
“Clearly our work doesn’t stop here, and we continue discussions with the Government on their priorities and focus beyond the end of the current franchise in March."
The figures also show customers reported a 10 per cent improvement in satisfaction with trains, an eight per cent increase in the frequency of trains, an eight per cent rise in the availability of staff on trains, and a 12 per cent increase in the usefulness of information when the company had to deal with delays.
Most Read
The report shows GWR also improved in the provision of information on board, the level of crowding and journey length.
The news follows the launch of GWR’s new timetable and its new super-fast route from Bristol Parkway to London Paddington in December.
Matthew added: “While the last few years has seen a real transformation to the Great Western network, the job is far from over.
"In December we launched our new timetable providing faster journey times, more seats and more frequent services, and we would like to keep building on that work.”