The Prime Minister has broken his promise to set up a Government taskforce to help nearly 700 Black Country
David Cameron told the House of Commons he would create "a taskforce of Ministers" to talk to British Gas and to ensure any workers made redundant were helped to find new work.
But the Government has now said that no such taskforce is necessary.
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Business Secretary and Bromsgrove MP Sajid Javid pointed out plans to close an office in Oldbury, resulting in the loss of 684 office and call centre roles, were not yet final.
However, this was also clear when the initial promise was made because the changes were the subject of a consultation with the workforce - standard practice when firms make job cuts.
British Gas, which is part of utility group Centrica, launched a 45-day consultation with affected workers and unions about the closure plan on April 20.
The issue was raised in the House of Commons the same day by local MP John Spellar (Lab Warley), who asked Mr Cameron: "Will the Prime Minister instruct his ministers to immediately contact the company and the unions and to arrange urgent meetings preferably to save these jobs or, if that proves impossible, to establish a task force to create alternative opportunities for this loyal and had working workforce?"
In response, the Prime Minister told him: "I can certainly give the honourable gentleman that assurance. We will make sure that a taskforce of ministers is available to talk to the company, to talk to the local community, to provide all the assistance in terms of retraining and other things that can be done to help."
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But Mr Spellar later received a letter from Anna Soubry, the Minister for Small Business, Industry and Enterprise, saying it had been decided no taskforce of ministers was needed at the moment.
Questioning Mr Javid in the Commons, Mr Spellar said: "Imagine my disappointment on being told that there will be no ministerial taskforce but that Ministers will have regular contact with a taskforce to be set up by the local authority.
"I do not think that that matches up to the assurance from the Prime Minister. There needs to be a real drive to keep or to replace these jobs, so when is BIS going to deliver on the Prime Minister's assurance?"
Mr Javid told him: "I can tell the right honourable gentleman that soon after the Prime Minister said that, the Minister for Small Business, Industry and Enterprise and the Minister for Employment had a meeting with an MD from British Gas.
"I understand the redundancies are not final yet so let us hope they are not as bad as those that have been seen. We will continue to do whatever we can, including contact with the company."
Last night Mr Spellar said: "I have written to Sajid Javid to point out that what is happening doesn't match up to the promise the PM made. Losing these jobs would leave a black hole in the jobs economy in the area and we do need more action than we are seeing from the Government."
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A spokesman for British Gas confirmed that no final decision had been made.
The spokesperson said the situation was the same as on April 20, when the company issued a statement announcing proposals "to make a reduction of 684 office-based roles."
The statement said: "The proposals include the closure of the British Gas Oldbury office as part of the company's plan to consolidate its operations on fewer sites.
"Over the next 45 days, the company will discuss the proposals and seek the views of employees and their representatives. If the closure of the Oldbury office is confirmed, British Gas Services would explore redeployment opportunities for people whose roles are affected."